Privacy Policy

Effective Date: 6/14/2026

Epic Bay LLC ("Epic Bay," "we," "us," or "our") operates the websites:

  • Epicbaycruiseco.com
  • Epicbayllc.com
  • Baymutt.com

(collectively, the "Website").

This Privacy Policy explains how information is collected and used when you visit our Website, purchase tickets, reserve a vessel, or otherwise interact with our services.

1. Information We Collect

Epic Bay LLC collects very limited personal information directly.

When you make a reservation, purchase tickets, submit forms, or communicate with us, certain information may be collected and processed by trusted third-party service providers that facilitate our business operations.

Depending on the service used, information may include:

  • Name
  • Email address
  • Telephone number
  • Reservation details
  • Billing information
  • Payment information

Epic Bay LLC does not directly store or process credit card numbers, bank account information, or other sensitive payment credentials.

2. Payment Processing

Payments made through our Website are processed by third-party payment processors such as Stripe and other established payment service providers.

Payment information is collected, transmitted, stored, and secured by those providers according to their own privacy policies and security standards. Epic Bay LLC does not have access to full payment card information.

For more information, please review the privacy policies of the payment providers used during checkout.

3. Third-Party Service Providers

We use reputable third-party vendors to provide services such as:

  • Online reservations and ticketing
  • Payment processing
  • Website hosting
  • Analytics and performance monitoring
  • Customer communications

These providers maintain their own privacy and security practices. While we carefully select established commercial providers, Epic Bay LLC is not responsible for the privacy practices of third-party services.

4. Cookies and Analytics

Our Website may use cookies and similar technologies provided by third-party services such as Google Analytics.

These cookies help us:

  • Understand website traffic
  • Improve website performance
  • Analyze visitor behavior
  • Enhance user experience

Epic Bay LLC does not directly use cookies to collect sensitive personal information.

Most web browsers allow users to control or disable cookies through browser settings.

5. How We Use Information

Information collected through our Website may be used to:

  • Process reservations and ticket purchases
  • Respond to inquiries
  • Provide customer support
  • Improve our services and Website functionality
  • Comply with legal obligations
  • Prevent fraud or misuse

6. Data Security

Epic Bay LLC takes reasonable measures to protect information within our control.

However, much of the information collected through reservations, payments, and analytics is handled by specialized third-party providers that maintain industry-standard security measures.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Information Sharing

Epic Bay LLC does not sell personal information.

Information may be shared with service providers when necessary to:

  • Process reservations
  • Complete transactions
  • Operate the Website
  • Comply with legal requirements

We may also disclose information if required by law, court order, or governmental request.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including rights to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Object to certain uses of information

To make a privacy-related request, contact us using the information below.

9. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

10. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us using our Contact Page.